Interaction Audit

Interaction Audit

Customer Experience mapped ongoing will ensure you improve Satisfaction & optimize Cost. Our trained shoppers create real-life situations & anonymously evaluate elements critical to your business success like Selling skills, Process Efficiency, Knowledge, speed of Service

When answers and insights are required with intricate details on a continuous basis, RAG Scores’ Interaction Audits are highly effective in finding out consumer opinions. Through our carefully designed audit sheets you can specifically identify the areas of strength & improvement alike. Typically used in Call centers and Service Centers, RAG Scores audits the calls as a third-party

Our Interaction Audits are ideal for:

  • Call centres – RAG Scores audits the calls as a third-party
  • Identifying process issues
  • Improving productivity
  • Identifying training needs

We work with you to develop the audit framework to maximize participation.

To learn more about Interaction Audits contact us and ask for a customized session

http://www.ragscores.com/contact.php

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s