Why are we different?
We focus on improving Customer Experience through reaching out to your customers, experiencing your products & services like a customer. Our analysis & feedback is actionable and meant to improve People-Process-Technology to deliver a tangible business differentiator.
RAG Scores Loves to provide “Actionable Feedback” which is a combination of “Quick Wins” and “Strategic Inputs” to enhance Customer Experience and therefore loyalty & retention .
We can also help you implement the actionables and be a partner the journey to witness the success
PS :RAG Scores hates to provide a summary of “Tick Box Responses” which is a dump of “filled up forms” and “recorded interviews” and merely stick to the “activity” as that compromises the core objective that was to be addressed.
RAG Scores Approach
|Designed & Implemented by industry experts as a project plan & not a weekly time plan||A team of 2-3 junior consultants working five days a week|
|Minimal cost impact as assignment is extended (8-12 months), essential for successful implementations||Cost impact as assignments are shorter in duration (3 months) and involve just the report submission|
|Focuses on implementation, willing to work on gain-share model||Usually do not structure a gain-share basis they are rarely involved in implementation|
|RAG Scores encourages client teams to be involved leading to greater accountability||There is limited client participation. Interaction is limited to providing feedback on reports|
|Each RAG Scores each consultant is an entrepreneur and paid basis customer satisfaction||Employees of a large setup with significant fixed compensation|
|RAG Scores Cost base is very low (10% of turnover). These savings are passed onto clients.||Significant cost base (25% of turnover). These costs are passed onto clients|