Why Us

Our Values

Why are we different?
We focus on improving Customer Experience through reaching out to your customers, experiencing your products & services like a customer. Our analysis & feedback is actionable and meant to improve People-Process-Technology to deliver a tangible business differentiator.

RAG Scores Loves to provide “Actionable Feedback” which is a combination of “Quick Wins” and “Strategic Inputs” to enhance Customer Experience and therefore loyalty & retention .

We can also help you implement the actionables and be a partner the journey to witness the success

PS :RAG Scores hates to provide a summary of “Tick Box Responses” which is a dump of “filled up forms” and “recorded interviews” and merely stick to the “activity” as that compromises the core objective that was to be addressed.

Our USP

RAG Scores   Approach

Traditional   Approach

Designed & Implemented by industry experts as a   project plan & not a weekly time plan A team of 2-3 junior consultants working five   days a week
Minimal cost impact as assignment is extended (8-12   months), essential for successful implementations Cost impact as assignments are shorter in duration   (3 months) and involve just the report submission
Focuses on implementation, willing to work on gain-share   model Usually do not structure a gain-share basis they   are rarely involved in implementation
RAG Scores encourages client teams to be involved   leading to greater accountability There is limited client participation. Interaction   is limited to providing feedback on reports
Each RAG Scores each consultant is an entrepreneur and   paid basis customer satisfaction Employees of a large setup with significant fixed   compensation
RAG Scores Cost base is very low (10% of   turnover). These savings are passed onto clients. Significant cost base (25% of turnover). These   costs are passed onto clients
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