Who are we?

RAG Scores is a fully owned brand of Service Solutions It was born out of a need repeatedly highlighted by our clients… “How to understand REAL customer experience”.

RAG Scores specializes in “Customer Experience Management” through actually experiencing the services after a detailed mapping of all aspects. The focus remains on not reporting but analysis leading to action focused on bringing change directed towards business objectives of the organization.

RAG Scores management team: We are a team of specialists across industries with focused experience in Customer Service Experience

 

Arti Prakash

Vijay Jassal

Arti has more than 22 years of experience across geographies in   varied industries. During her tenure as Vice President of Customer Service   for the world’s largest financial service, BPO & telecom companies   (Citibank, IBM, Hutch now Vodafone in India) she created and implemented a   common vision, mission, strategy and processes across the country’s various   service channels. Her key areas of specialization are Service & Business   strategy, planning Service Delivery via contact centre & alternate   channels & Service Quality as a business driver Vijay brings   with him over 16 years of experience. He worked with Taj Group of Hotels   & Vodafone and did extensive work in Operations’ conceptualization,   Process design & implementation and overall Service management. His   tenure  heading Customer Support was focused on the skill of managing large   & Transaction oriented Operations while ensuring the finesse of serving end   customers, while delivering Cost Optimization. His understanding of end to   end delivery in service processes, Contact Center & Support operations   are his key strength.
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